Corporate Plan

Our approach

In taking forward our purpose we will adopt a different approach to how we will work and the values we will bring to our work.

Our approach will be to:

  • focus on ensuring our residents and communities have access to affordable and responsive services
  • use digital tools to ensure our processes are simple and effective
  • harness the strengths of our partners to deliver outcomes
  • enable and empower others to provide more services, ensuring there is a diverse and innovative community of support available for residents
  • always deliver good value for the public purse

To do this well we will:

  • fully implement our new operating model, changing how we work externally and internally and changing our internal structure and specialisms
  • standardise, digitise and automate processes, wherever appropriate, adopting existing technologies and supporting interoperability between systems
  • collect and share data and provide insights to evolve towards one version of the truth. improve our use of evidence to inform strategy, regularly reviewing outcomes, to support adjustments in our services
  • secure value for money and social value from commissioned services ensuring that our activity is sourced from a diverse network of sustainable providers, cost is understood and proactively managed and supports local business and workforce where appropriate

What you will see because of this change in approach is:

  • the size and capabilities within the council will change as we implement our new operating model, our commissioning approach and embrace technological change
  • a diverse market of providers and voluntary, community, faith and social enterprise sector (VCFSE) to enable choice, with the council focused on brokering, quality and contract management to assure delivery
  • a willingness to innovate to seek solutions to solve problems through data and evidence
  • a plan that delivers the best outcomes at the lowest possible cost, the council will be the provider of the last resort, fulfilling need only where others cannot

Corporate Plan pages

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