Damp
Damp is caused by a defect in the structure of your home, such as leaking pipes and sinks or tiles missing from roofs.
Rising damp is caused by water rising from the ground, usually visible as a 'tide mark' up to 1 metre (40 inches).
Penetrating damp affects external-facing walls and ceilings. It is usually caused by an external defect, such as a leaking gutter or roof. This is usually accompanied by a 'damp patch', which looks and feels damp.
Getting help
If there is any sign of dampness in your home, you must report it to our repairs service immediately so a full assessment to be undertaken.