Freedom of information response

1.     Between 1st January 2023 and 31st December 2023, how many enquiries received were related to potholes?

See link: Potholes filled | Potholes | Thurrock Council

2.     Between 1st January 2023 and 31st December 2023, of the enquiries received relating to potholes, how many required a written response back to the customer? 

1068 Pothole enquiries, 1064 were automated responses

3.     Between 1st January 2023 and 31st December 2023, of the enquiries received relating to potholes, how many required inspections by your highways managing agent contractor, or your direct workforce if you do not sub¬contract out highways maintenance?

All reported defects receive an inspection subject to being on adopted highway

4.     Between 1st January 2023 and 31st December 2023, of the enquiries received relating to potholes, how many were considered not to be potholes? i.e the defect reported did not meet the council’s pothole specification relating to depth and width.

Of the 1068 Pothole enquiries, 417 were not linked to a works order.

5.     Between 1st January 2023 and 31st December 2023, how many customer enquiries did you receive in total?

See link: Potholes filled | Potholes | Thurrock Council

6.     What communications channels can your customers use to contact you about potholes?

See link: Report potholes | Potholes | Thurrock Council

7.     Do you have a dedicated customer service team and if so, how many employees does this include?

No.  Customer Service team responsible for all Council enquiries,

8.     When receiving notification of a pothole and/or safety critical defect, how quick do you inspect and repair this?

Inspected within 1-3 days depending on severity.  Repaired within 2-5 days depending severity.