Freedom of information response
Live Chat/ Web Chat Tool
1) Do you use a tool for live chat/ web chat?
2) If so, which supplier do you use for this tool?
3) How much do you spend annually on a live chat/ web chat tool?
4) Which month & year does your contract with your supplier end?
5) Who is the budget holder for this contract?
Live chat is a tool that connects customers with actual, human support representatives. This allows your users to resolve issues in real time. Using live chat, customers can get answers quickly. They’ll spend less time waiting to find a solution or sifting through a knowledge base on your website.
1) No
2) N/A
3) N/A
4) N/A
5) N/A
Live chat is a tool that connects customers with actual, human support representatives. This allows your users to resolve issues in real time. Using live chat, customers can get answers quickly. They’ll spend less time waiting to find a solution or sifting through a knowledge base on your website.