Freedom of information response
Complaints, Data breaches & Compensation pay-outs
1. How many complaints has the council received from members of the public in the last three years (2021/22, 2022/23 and 2023/24)?
2. How many data breaches has the council suffered in the past three years (2021/22, 2022/23 and 2023/24) and which departments did they affect?
3. How much has the council paid out in compensation as a result of personal injuries suffered on roads and pavements during the past three years (2021/22, 2022/23 and 2023/24)?
4. How many union reps work at the council and how much paid time off did they receive during the past three years (2021/22, 2022/23 and 2023/24)?
5. How much has the council spent on external consultants during the past three years (2021/22, 2022/23 and 2023/24)?
1. For the period 2023/2024 a total of 1990 complaints were received
For the periods 2021/2022 and 2022/2023 please see the following link to our website where this information is published.
In issuing our response the Council has applied S21 of the Freedom of Information Act.This means that the information you have requested is already available elsewhere so is therefore exempt from disclosure.
The information is available at: Complaints performance and service improvement report | How to complain | Thurrock Council
2.
|
Service area |
2021/2022 Amount |
2022/2023 Amount |
2023/2024 Amount |
|
Childrens Services |
35 |
25 |
20 |
|
Adult’s, Housing & Health |
18 |
27 |
18 |
|
HR, OD & Transformation |
18 |
18 |
14 |
|
Resources & Place Delivery |
12 |
3 |
10 |
|
Public Realm |
10 |
8 |
7 |
|
Strategy, Engagement & Growth |
3 |
3 |
2 |
|
Thurrock Adult Community College |
1 |
||
|
Total |
97 |
84 |
71 |
3.
|
Financial Year |
Total compensation paid by the Council for personal injuries suffered on roads and pavements (excluding any other associated costs e.g. own or third party solicitor costs, medical fees etc) |
|
2021/22 |
£6,850.00 |
|
2022/23 |
£88,718.63 |
|
2023/24 |
£134,913.00 |
Just to flag payments made during 2021/22 may be linked to claims with an incident date that is not within 2021/22 e.g. the claim may have been paid in April 2021 but the incident date may have been June 2020.
Also for 2023/24, I have not included any payments that are Insurer Funded (where the claim cost has exceeded our policy excess and the Insurer has funded anything over the policy excess), as the request has asked how much the Council has paid, not the Insurer. However, please let me know if you need the figure to include insurer funded payments too.
4. In issuing our response the Council has applied S21 of the Freedom of Information Act.
This means that the information you have requested is already available elsewhere so is therefore exempt from disclosure.
The information is available at: Public-sector trade union facility time data - GOV.UK
5.
|
Financial Year |
Total payments to Interim and Consultants |
Number of Placements |
|
24/25 year to date |
£4,286,665.29 |
79 |
|
23/24 |
£5,756,879.36 |
81 |
|
22/23 |
£2,797,877.44 |
49 |