Freedom of information response

1. Does the local authority provide telecare monitoring services in-house or are these services outsourced to a third party?

The service is provided inhouse.

2. If the monitoring services are delivered by the local authority can you please provide contact details of the person managing the service (please provide name, job title, email address and phone number).

We are unable to provide the contact details of staff members below the directorate level under S40, please use the below email address:

[email protected]

3. If the monitoring services are provided by a third party, please supply the name of the organisation.

N/A

4. If the monitoring services are delivered by the local authority can you please supply the name of the platform used.

Jontek

5. How far ahead are you with the analogue to digital switch?

The Council is aware of the Digital Switchover and is working with relevant parties to identify all of the technology that is impacted and arranging alternative solutions. The delivery of this programme will be spread over the next 18 months to 2 years.

Unfortunately we are unable to provide in full the information you have requested.  We do hold the information but an absolute exemption applies.  Personal Information (Section 40,2) 

Personal data of any other person (third party data) is exempt under section 40(2) if disclosure would breach one of the data protection principles. This aspect of Section 40 is an Absolute Exemption and is therefore not subject to the Public Interest Test. 

The names of officers working for the Council is personal data specific to them. It is therefore subject to the provisions of the Data Protection Act. Information can be withheld if its disclosure would be likely to breach one or more of the Principles of the Data Protection Act. There is no prior expectation on the part of team Managers (or other officers working below the level of Director) that their names and job titles / positions would be published into the wider public domain under FOI. A disclosure made under FOI constitutes a publication to the world at large. We believe that to disclose this would be likely to breach the first Principle of the Data Protection Act by unfairly contravening their right to privacy and confidentiality in the work place.  

However, in the interests of transparency we are able to share details relating to senior officers (Director  level and above). For these officers, there is already a greater expectation of openness about their role given their level of accountability for service provision and budgetary decision making.  

For your information please see the following link which outlines staff details of Director and above: https://www.thurrock.gov.uk/chief-executive-directors-and-services